Head of Visitor Reception Centre

Head of Visitor Reception Centre

JOB TITLE: Head of Visitor Reception Centre 
TERM: Permanent Full Time 
REPORTS TO: General Manager 

Job Purpose: 
The Head of our Visitor Reception Centre acts as an ambassador for Fort Steele Heritage Town, receiving and serving our customers in a late 19th century theme, providing informative direction and promoting Fort Steele while maintaining a clean and welcoming environment. 
This highly motivated individual excels at interacting with customers, remains calm and professional under pressure, can problem solve, think on their feet, and work well with co-workers. Has strong retail management experience, primarily in inventory retention, ordering and maintenance. 

Duties & Responsibilities: 
- Dress in period costume 
- Serve customers in Gate House, retail and food services, including some food preparation 
- While staying within budget, order stock for gift shop and cafe 
- Receive, price and display/ merchandise stock for gift shop and cafe 
- Monitor telephone line and answer/direct customer inquiries 
- Perform a variety of cash and credit/debit transactions 
- Program and maintain cash registers and debit terminals 
- Maintain inventory systems and databases 
- Janitorial duties as required 

Qualifications, Experience and Essential Skills: 
- Must be physically fit and able to safely lift 50 pounds 
- This position requires continuous periods of standing, walking, bending, and walking up and down stairs while in period costume 
- Be able to work well independently 
- Be flexible with scheduling 
- Previous experience and training will be considered an asset 
- Exceptional customer service skills 
- Computer knowledge is an asset 
- Like to work with children and the public in general 
- Experience working with cash and cash registers 
- Enthusiastic and confident with excellent interpersonal and time management skills 
- Excellent oral and written communication, organizational and creative thinking skills 
- Good mathematical skills 
- Able to work in a team environment 
- Valid Food Safe Certificate 
- Valid Serving It Right Certificate 
- Valid driver's licence and own transportation 
- This post requires a Criminal Records Check 
- OFA Level 3 Certification will be considered an asset 

Conditions of Service: 
This is a permanent full-time position. Hours of work can be 35 to 40 hours per week. Weekend, holiday and occasional evening work will be required. Preference will be given to applicants with previous customer service experience, acting skills and First Aid Certification. This position is contingent upon the receipt of a satisfactory Criminal Records Check and is subject to a 6 month probationary period. 

A cover letter, resume & references must be submitted by:

email:                 Info@FortSteele.bc.ca
mail:                   Fort Steele Heritage Town, 9851 Hwy 93/95, Fort Steele, BC  V0B 1N0
or fax:                 250-489-2624

Fort Steele Heritage Town would like to thank all who apply, but only the candidates who are being considered will be contacted.